About Salem IT Solutions

About Salem IT Solutions

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Our scheduling, monitoring, handling and reporting equipment offer you better visibility in to the execution of the consumers’ jobs.

Solitary Point of Speak to Having a solitary issue of Make contact with reduces expenditures, mitigates threat, improves effectiveness and streamlines communications.

In right now’s multi-vendor IT atmosphere, unifying support below 1 roof is almost mandatory. Provide the support services your prospects have to have by Shyft's World wide Complex Guidance Middle (GTAC), which might consider support functions off your fingers which has a 24x7x365 infrastructure staffed by a centralized workforce of support shipping professionals. Our providers consist of Amount one, 2 and three technological and helpdesk support.

Your consumers want to function at ideal ability devoid of technology issues slowing them down. You are able to track their gear throughout the overall upkeep system, and our root lead to Examination can provide vital details about which components fail and why.

Leveraging key info and purchaser insights enables our crew of industry experts to much more intelligently route get the job done orders or cases to the correct technician or agent plus more proactively resolve difficulties.

From clever triaging of incoming requests to enabling intelligent zero-contact provider orchestration by Digital support brokers and knowledge discovery, ServiceDesk In addition has everything included.

We offer a smooth onboarding system that features solutions architect, provider shipping and delivery, task manager, customer portal and ongoing routine maintenance and checking as necessary. 

Thus far, we’ve assisted over three hundred companies the same as yours, and we’ve finished it by acquiring personalized, all-in-1 solutions personalized to each shopper’s one of a kind requirements and ambitions.

Knowledge Backup & Catastrophe Recovery: Safeguard your small business from facts reduction with our reputable backup and disaster recovery solutions. We make sure your data is securely saved and might be speedily restored while here in the function of a disaster.

Q14: Do you are doing periodical examination restores of one's backups to ensure the info is not really corrupt and could be restored during the function of a catastrophe?

Our qualified professionals guarantee an exceptional consumer working experience through the total lifecycle within your solutions to help keep them coming back on your brand name.

“I'm Individually not right here to toss bricks through windows or to induce any destruction or to trigger any person any hurt. In fact, I'm listed here because I want to prevent persons from getting hurt," mentioned Mroz.

button and World-wide-web portal to submit an on-line ticket — our clientele pick the most practical option. We don’t wait receiving the concern fixed rapidly, Otherwise immediately. Your I.T.-relevant problem have to be solved ASAP and requesting support is Quick.

Simplify processes with streamlined services shipped by our multi-platform–Accredited upkeep and support industry experts.